Country/Region:
IN
Requisition ID:
18542
Work Model:
Position Type:
Salary Range:
Location:
INDIA - BENGALURU - BIRLASOFT OFFICE
Title: Technical Specialist
Description:
JD - IBM Steling File Gateway
- Roles/responsibilities:
o Integration: Setup, test and monitor new and existing file transfer using various File Transfer platform
o Production Support: Perform Managed File Transfer support responsibilities (24x7 on rotation) following standard operations processes
§ Monitor and fix file transfer errors
o Configuration Management: Manage configuration changes like password resets, certificate renewals, PGP keys, etc.
o SFTP Configuration: Setup new SFTP sites for new file transfers
o Customer Service Excellence: Demonstrate a strong dedication to providing high-quality customer service, addressing, and resolving issues promptly.
o Problem-Solving Expertise: Apply effective problem-solving skills and root cause analysis to troubleshoot software and system problems, ensuring optimal performance and reliability.
- Technical Skillset, Required Experience: 1-2 years of experience with:
o FTP protocols/technologies - IBM Steling File Gateway, FTPS, SFTP, MoveIT, PGP encryption, SSH
o Supported and managed critical file transfers (exchanged files with banks/financial trading partners)
o Setting up and managing FTP
o Understands data security, privacy and controls related to B2B file transfers
o Programming: Java, Windows/Linux scripts, SQL
o Experience working with multiple teams
o Nice to have, IBM Sterling product knowledge; Sterling File Gateway, Connect Direct, Control Center, IWA