Title:  Global Program Director

Role: Onsite Delivery Manager

Designation: Sr Account Director

Department/Function: Manufacturing

Direct Reporting: Sub-Vertical Head

Indirect Reporting:

# of Direct Reportees: 4-5

Team Size: 50-100

The offshore delivery leader is accountable and responsible for driving vertical growth, P&L, Operational metrics jointly with the VBUs and sales leader and maintaining existing client relationships in order to ensure achievement of planned growth and delivery targets. This person would work out of customer premises and would govern delivery for all projects. He/She would be first point of escalation for the customer. He/She would liaison with the offshore counterparts to ensure customer commitments are met.

• To bring retail (B2B/B2C) industry knowledge, best practices, innovation and cutting-edge technology to our clients in the Manufacturing industry to deliver business value
• To work with leading Auto Manufacturing clients, to help maximize value to the client in the business
• Looking for individual with hands-on experience in defining and implementing strategy programs in the area of business transformation, define and optimize go-to market channels, design the product and services, increase customer life time value, define service to delight customers and optimize marketing spend.
• Experience in Pricing & new Product/service design: leveraging analytics to design new products and services in the banking and financial services space.

#

Key Result Areas

Activities

1

P&L Management

• Create, strategize and sign off P&L budgets along with the Sub-vertical leaders, Handled accounts (P&L) spread across various GEOs.
• Ensures the vertical achieves its MTD/YTD, Q on Q targets: Revenue, EBTIDA, Operational metrics - EE and EN and aligned SG&A costs
• Conducts monthly reviews on revenue margin, pipeline, utilization
• Identify key parameters of improvement for vertical growth and margins
• Lead and implement all cost related initiatives for VBUs and direct projects

2

Sales & Client Management

• Create strategies and deliver best in class service to clients and ensure renewals of existing partnerships - primary responsibility for EE (Renewals and Extensions)
• Identify opportunities for cross sell in the existing accounts
• Co-own, support and  propose new domain offerings/cross-sell to existing clients
• Build Industry partnerships and come up with new offerings, solutions for the vertical
• Support Sales and Delivery teams in proposal/solution development
• Supporting onsite presales and customer presentations
• Sharing customer insights with practice/sales teams, to ensure offering development in line with customer requirements
• Exposure of long term planning and execution

3

Service Delivery and Project Management

• Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
• Decide delivery account structure for all accounts under the vertical
• Responsible for the overall delivery of the vertical
• Ensure smooth operations delivery and in alignment with agreed targets
• Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
• Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams
• Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
• Drive change management with agility basis business needs
• Proven record of initiating, establishing & delivering large programs in FPP / T&M model
• Ensure vertical operating metrics are in line with target

4

Performance Management

• Excellent People Management skills with strong ability to lead & mentor the team
• Cascade vertical level goals to practice and account delivery teams
• Manage performance, rewards, careers and appraisals for teams
• Monitor overall vertical employee performance

5

Resource Management & Utilization

• Own operating plans and identify overall resourcing and project staffing requirements along with RMG
• Bench management
• Periodically review overall people operating plan and utilization

Type of interaction

Interaction with

Roles

Nature of interaction

Internal

Within Team

Sub Vertical heads, Account Delivery Managers

Project, delivery based interactions

Team interactions on a daily basis

Within Function/ BUs

Sales vertical leads, VBU project leads, PMO

Client, Project based interactions  on a daily, weekly or need based

Outside own function

CEO/COO, CDO, MD, VBU Delivery Heads, VBU Heads, Geo heads, Large Account teams, Corporate teams, Quality

Delivery, solutions, growth based interactions  on a weekly, daily, monthly basis

External

Clients

Interaction with CTO heads of current/prospective clients, auditors

Negotiations, Liaison, Delivery Solution based interactions  on a weekly/monthly/quarterly basis

Qualification

Min. qualification required

Masters/Professional Degree

Relevant Experience

Min. no. of years of relevant experience required

20+ years

Technical /Functional Capabilities

Job Specific knowledge and skills

1.Knowledge of Global IT systems and infrastructure

2.Client facing experience

3.  In-depth knowledge of domain Industry and business environment

3.Analytical and problem-solving capabilities

Behaviour Competencies

Job Specific Behaviours

Leadership, Solutioning, Customer Service, Accountability, Judgement and decision making, Communication