Country/Region:  MX
Requisition ID:  18511
Work Model:  Remote
Position Type:  Permanent
Salary Range: 
Location:  MEXICO CUST SITE

Title:  Sr Technical Lead

Description: 

Job description: Technical Project manager

• Skills / Experience

• Key responsibiities

• Day-to-Day Activities

Skills / Experience

• Bachelor’s degree in Computer Science, Engineering, or related field

• Strong understanding of web-based SaaS product development processes and methodologies (e.g. APIs, responsive webapps, databases and cloud native development)

• 2+ years of experience as a Technical Project Manager or similar role, with a track record of successfully delivering complex software projects

• Proficiency in Jira and Confluence

• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment

• PMP or Scrum Master certification is a plus

• Ideal candidate is a senior engineer who likes to organize projects and wants to build a career in Technical Project Management

Key responsibiities

• Project Planning & Execution:

o Collaborate with cross-functional teams (engineering, design, product management) to define project scope and timelines

o Develop and maintain detailed project plans using approprite Agile methodologies (e.g., Scrum, Kanban)

o Identify and mitigate potential risks and dependencies throughout the project lifecycle

o Track project progress, identify and address roadblocks, and implement corrective actions as needed

o Conduct regular project status meetings and communicate project updates to stakeholders

o Ensure Super Theme, Theme, Epic and Story tagging for correct financial reporting

• Technical Expertise & Collaboration:

o Work closely with engineering teams to understand technical complexities and translate them into actionable project plans

o Partner with Engineering leaders and add non-functional project requirements to the project plan. These requirements include security and performance testing

o Facilitate communication between technical and non-technical teams to ensure everyone is aligned on project goals

o Facilitate engienering solutioning discussions

o Perform Financial Reporting & Analysis of hosting charges

o Oversee operational reporting of events, incidents, issues, SLA

o Develop and execute strategy for industry certification compliance (SOC-2/NIST / 1EdTech) across the various applications owned by the team

• Requirements Management & Testing:

o Partner with Product mangement and Engineering to define and implement a comprehensive testing strategy

o Ensure deliverables meet all functional and non-functional (e.g.: performance and security) requirements before release

• Process reviews and improvement:

o Continuously evaluate and improve project management processes to optimize efficiency and effectiveness

o Identify and implement new tools and technologies to enhance project management practices

o Drive continuous improvement initiatives within the Agile process, encouraging experimentation, learning, and adaptation to optimize team performance and product outcomes

o Partner with the Product manager and the Engineering lead to define the set of Sprint metrics to be collected

o Conduct regular retrospectives to reflect on team processes, identify areas for improvement, and implement actionable changes to enhance productivity and collaboration

Day-to-Day Activities

• Conduct daily stand-up meetings with project teams to discuss progress, roadblocks, and action items

• Perform team health checks and build a feedback loop

• Review and prioritize tasks and deliverables, updating project plans and timelines as needed

• Monitor team productivity and performance, providing guidance and support as required

• Respond to ad hoc requests and escalations, resolving issues and mitigating risks in a timely manner

• Document and track project milestones, deliverables, and dependencies using project management tools

• Triage customer reported issues

• Participate in Test planning

• Periodic AWS spend analysis

• Spend majority of the time removing roadblocks for engineering by understanding technology related chanllenges and providing solutions in partnership with Engineering leadership