Title:  Sr Lead Consultant

Windchill+Thingworx L2 Support

The support engineer should handle issues of medium complexity which needs to be

reproduced on the test system to get to the root cause to reach final resolution. The activities in scope of L2 services include the following:

• Investigate and troubleshoot current Production issues;

• Provide Root cause Analysis of issues;

• Execute Standard Changes (without modifying the Code);

• Provide workarounds as a quick fix where possible to avoid the work stoppage and continue the normal business operations.

• Support team to help RE with necessary maintenance support on Dev & QA system and work closely with RE IT for providing recommended best practices on Production environment through necessary documentation.

The support coverage expected is for Windchill+Thingworx 11.0  and Windchill+Thingworx 12X or the below modules

1. Part Management & Part Classification.

2. EBOM Management.

3. CAD Data Management and Creo Support for PLM perspective.

4. DB Table update utility for Data publishing to SAP;

5. Change Management

6. Windchill+Thingworx Business Reporting.

7. Windchill+Thingworx SIM(Service Information Manager) for Service Parts, SBOM, Part list, Product Hierarchy Family, Model, Type and illustration management ;

8. PDMLink Options and Variants Management

9. FMEA/FRACAS/Creo

10. Supplier Management

11. MPMLink

12. FlexPLM

13. All the sub-modules of ALM & QLM,

14. All the Customization developed & deployed by our current Partner.