Title:  Architect

Area(s) of responsibility

Key Responsibilities
Delivery & Program Management
•    Own and drive QA delivery for assigned application portfolios within the client program, ensuring quality, timeliness, and client satisfaction
•    Manage release cycles, test execution windows, and sign-off processes across multiple parallel workstreams
•    Track and report delivery metrics — defect density, automation coverage, execution progress, and SLA adherence — to program leadership and client stakeholders
•    Proactively identify delivery risks and drive mitigation without escalation dependency
•    Participate in client calls, QBRs, and governance forums with confidence and accountability
Test Automation
•    Define and govern the automation strategy for assigned scope — framework selection, coverage targets, and execution integration into CI/CD pipelines
•    Drive automation coverage expansion and reduction of manual regression dependency
•    Oversee script maintenance, auto-healing practices, and execution optimization
•    Evaluate and adopt new tools and approaches in line with program direction, including AI-assisted testing capabilities
People Management
•    Lead a team of Test Leads, Senior Test Engineers, and Test Engineers (cross location)
•    Conduct regular one-on-ones, performance reviews, and career conversations
•    Identify skill gaps and drive targeted upskilling and cross-skilling within the team
•    Foster a culture of accountability, quality ownership, and continuous improvement
•    Support talent retention through active engagement and recognition
Stakeholder & Client Management
•    Build and maintain strong working relationships with client and technical stakeholders
•    Translate client expectations into clear delivery commitments and manage them proactively
•    Communicate program status, risks, and achievements with clarity and credibility
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Required Skills & Experience
•    16–20 years of experience in software testing and QA, with at least 4 years in a delivery leadership role
•    Proven experience managing large QA teams (50+ resources) in a managed services or outsourced delivery model
•    Solid understanding of test metrics, SLA management, and client governance
•    Excellent communication and stakeholder management skills
•    Experience working with global clients in Enterprise IT domains
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Good to Have
•    Exposure to AI-based test automation tools or platforms
•    Experience with story-point based or outcome-based commercial models
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What This Role Demands
This is not a coordinator role. The program operates at scale, under commercial pressure, and with a client that expects delivery excellence consistently. The right candidate leads from the front, owns outcomes without being asked, and builds team capability while keeping delivery on track — simultaneously.

Work Location: Bengaluru