Title:  Infor LN Finance Consultant

Area(s) of responsibility

Job Description :

- Act as a point-of-contact for Infor LN customers by providing phone and online resolutions of issues.

- Liaison between the customer and software vendor

- Take lead and be responsible for facilitating customer resolutions by providing advice and assistance to customers and their situations for escalated issues.

- Maintain a high level of customer satisfaction while meeting guidelines.

- Practice and train in your area of expertise, LN Finance, and acquire new skills in Infor LN.

Qualification :

- Possesses a degree or equivalent experience.

- Must have experience implementing within a multi-company environment.

- Minimum 7 years of experience with Infor LN Finance.

- Proficient with Microsoft Office Excel, PowerPoint, Word, Microsoft Projects.

- Working within an ITSM Ticket System tracking support time for service request, issue and problem resolutions.

Skills and Experience :

- Candidates will have customer support skills with Infor LN/Baan - Finance.

- Knowledge of Multi-Site operations in LN CE.

- Finance Processes knowledge AP, AR, GL, Cash Management, Statements.

- Excellent verbal and written communication skills required.