Country/Region:
IN
Requisition ID:
37642
Work Model:
Position Type:
Salary Range:
Location:
INDIA - BENGALURU - BIRLASOFT OFFICE
Title: Jira Support - Technical Lead-Cloud & Infra Engg
Description:
Area(s) of responsibility
Activities:
- Administer and support Jira, Confluence, and Jira Service Management platforms
- Design and maintain workflows, schemes, permissions, and configurations
- Implement and maintain automation to reduce manual effort
- Support incident, request, agile, and portfolio use cases
- Build and maintain dashboards and reports for operational and management needs
- Manage integrations with external tools (e.g., CI/CD, ITSM, reporting tools)
- Ensure platform governance, documentation, and best practices
- Provide L2/L3 support and collaborate with vendors and internal teams
- Support Tech Operating Model, enabling transitions, migrations and support audit activities
Key deliverables:
- Configured and optimized Jira and Confluence environments
- Well documented workflows, templates, and standards
- Automated rules and reduced manual operations
- Dashboards and reports supporting decision‑making
- Knowledge base and operational runbooks