Title:  Lead Admin-EA Admin

Area(s) of responsibility

Description

Assignment Title: Senior Technical Consultant CRM

Assignment Description
Overall Position Responsibilities
• Follow established customizing guidelines and best practices
• Contribute to a knowledge-sharing attitude within module team globally
• Contribute to module team meetings as decided/required
• Actively collaborate with Solution Expert/Delivery Leader for business requirements and increase of business process knowledge in module team
• Actively collaborate with Functional Lead on meeting stipulated Service Level Agreements for case resolution within the module team
• Build and maintain support for the defined ways of working, as well as cooperation for continuously improving them
Overall Technical Qualifications & Key responsibilities:
• Good technical knowledge in CRM WEB UI
• Extensively worked in CRM Sales and Marketing process
• Work experience in BRF (Business Rule Framework)
• Experience in SMARTFORMS and ICF (Internet Communication Framework) services
• In depth knowledge in CRM One Order Framework
• Extensively worked in BAdI’s, RFC functional modules, Actions and Events in CRM
• Experience in developing Interfaces (Involving Idoc’s)
• Good Knowledge of Performance Optimization Techniques
• Good Knowledge in CRM Middleware
• Work Experience in Workflow (Mainly in CRM)
• Conceptual Functional Knowledge in CRM Sales, Marketing and Service Process
• Experience from working in implementation/rollout projects
• Excellent communication & presentation skills
• Experience of the SAP Service Parts Management integrated scenarios would be appreciated (CRM, ECC, SCM)
• Experience in IPC routines would be appreciated
Overall Position Competencies
• Able to analyze and solve day to day issues from business with-in agreed SLA.
• Experience in handling Change requests and problem management
• Ability to scope, prepare TS , script and execute interface tests
• Strong analytical, problem solving, and conceptual skills.
• Good coordination with team members and customers is must
• Excellent communication skills, make presentations, participate and/or drive workshops
• Experience in working with global/international teams will be considered

Additional requirement (Is Must)
• Should be willing to work on CET shift to support & on EST shift occasionally depending on need
• On-Call for extended hour support
• Available on phone to attend to any major issues
• Support testing and be there for weekend supports if needed for Infra related changes

Comments on Experience & Skills
We are already on our journey to S4 HANA, this position would also bring the opportunity to work on the migration from CRM to S4HANA.

Comments on Conditions
Willing to work on CET shift