Title:  OTM Functional Specialist-Enterprise Apps

Area(s) of responsibility

Key Responsibilities

- Provide L2/L3 AMS support for Oracle OTM and GTM applications

- Analyze, troubleshoot, and resolve functional and technical production issues

- Perform OTM configurations, enhancements, and minor customizations

- Handle incidents, service requests, and change requests as per SLAs

- Conduct root cause analysis (RCA) and support preventive solutions

- Support global users and participate in shift‑based production support calls

OTM Functional & Module Expertise

Order Management: Order Base, Order Release, Shipment Planning and Execution
Planning & Optimization: Rate Management, Network Routing, Capacity & Constraints
Execution & Visibility: Tendering, Shipment Execution, Event Management, Tracking
Freight Settlement: Invoicing, Charge Management, Match & Approve
Configuration Management: Agents, Automation, Business Rules, Reference Data, Locations, Lanes

Technical & Integration Expertise

- Hands‑on experience with OTM extensibility: Agents, Agent Actions, Business Rules

- Security, Roles, Access Control Integration with Oracle, ERP Cloud, legacy/on-prem ERPs
- Ability to decode and troubleshoot integrations using SOA, Boomi, REST/SOAP APIs
- Experience with ERP integrations including JDE, Oracle EBS, and Oracle Cloud
- Strong understanding of XML payloads, integration logs, and interface error handling

- Middleware (OIC, SOA, OSB) Payload design, transformation, error handling, reconciliation

- Inbound/outbound OTM/GTM interfaces; Data migration

- SaaS migrations; Data validation, reconciliation, post-migration support; SQL skills

GTM Responsibilities

- Support Oracle GTM trade compliance and transportation execution processes
- Maintain GTM master data and support GTM‑OTM integrations
- Troubleshoot compliance and trade‑related transactional issues

Required Skills & Qualifications

- 3–10 years of experience in Oracle Transportation Management (OTM)
- Strong techno‑functional expertise and supply chain domain knowledge
- Prior experience in AMS / Production Support projects

- Handle communication with Oracle Support Team
- Strong problem‑solving, analytical, and communication skills
- Willingness to work in rotational and global support shifts