Title:  Project Manager

Area(s) of responsibility

Project & program management experience with 15 yrs of experience overall. 
Program manager will be responsible for the planning, estimating, analysis, and delivery of tools & platform improvements of dedicated services . He/she must provide communication to team members, BSL management, and Account sponsors. 
•    Ensures delivery of modules in accordance with project guidelines. 
•    Ensures all standards are adhered to throughout project execution. 
•    Manages contracts associated with program or OEM/COTS product vendors. 
•    Ensures Operational SLAs for platform support services 
•    Resource and Stakeholder management. 
•    Maintains Platform RAID register and track for closures. 
•    Ensures smooth handover from Implementation to Managed services team. 
•    Good communication skills. 
•    Ability to command respect. 
•    Conflict Resolution skills. 
•    Good knowledge of project management principles.
•    Be comfortable in an uncertain environment. 
•    A constant risk management mindset.
•    Leadership Skills.
•    Program manager responsibilities include laying out a strategy, setting objectives, overseeing projects, managing people, and analyzing the data.
•    Organizing programs and activities in accordance with the mission and goals of the organization.
•    Developing new programs to support the strategic direction of the organization.
•    Creating and managing long-term goals.
•    Developing a budget and operating plan for the program.
•    Developing an evaluation method to assess program strengths and identify areas for improvement.
•    Writing program funding proposals to guarantee uninterrupted delivery of services.
•    Managing a team with a diverse array of talents and responsibilities.
•    Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
•    Implementing and managing changes and interventions to ensure project goals are achieved.
•    Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
•    Producing accurate and timely reporting of program status throughout its life cycle.
•    Analyzing program risks.
•    Working on strategy with the marketing team.

Program Manager Requirements
Bachelor's degree or master's degree in business or related field.
•    Proven experience in program management.
•    Proven stakeholder management skills.
•    Proven experience managing a team.
•    Experience using computers for a variety of tasks.
•    Competency in Microsoft applications including Word, Excel, and Outlook.
•    Understanding of project management.