Title:  Salesforce LWC - Sr Lead

Area(s) of responsibility

Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Role: Salesforce LWC - Sr Lead
Location: Bangalore, Chennai, Pune, Mumbai, Noida
Experience: 7-10 years
Shift: Afternoon/Flexible

Responsibilities include the following:
•    Troubleshoot and resolve technical issues in Salesforce Applications which includes Salesforce LWC, Salesforce Configurations, Apex Triggers, Flows, and integrations.
•    Provide customer service and support to ensure a positive customer experience.
•    Utilize technical expertise to quickly identify and resolve complex problems.
•    Document and track customer issues, providing regular updates and resolutions.
•    Continuously strive to improve processes and procedures for better customer support.
•    Update Salesforce products and features based on latest releases
•    Communicate effectively with customers to understand their needs and provide timely resolutions.
•    Work in a fast-paced environment and handle multiple tasks simultaneously(Valent USA and VBS Salesforce Applications).
•    Proactively monitor systems and identify potential issues before they impact customers.
•    Troubleshoot bugs or issues.
•    Work on quick win development activities that includes appexchange products installation and support (Docusign, SurveyMonkey, Gamification apps), business process updates, reports, and dashboards and set up DevOps Center
•    Partner Portal, Experience Cloud experience, CRMA is a plus.