Key Responsibilities

• Design, configure, and implement ServiceNow solutions using platform best practices and scalable architecture principles.
• Develop and maintain workflows, business rules, client scripts, script includes, UI policies, Flow Designer flows, catalog items, forms, lists, and application configurations.
• Build and support integrations with enterprise systems using REST, SOAP, IntegrationHub, web services, and ServiceNow APIs.
• Partner with business stakeholders to understand requirements, document solution options, and translate needs into technical designs.
• Support platform enhancements, production support, defect resolution, upgrades, patching, and operational maintenance activities.
• Participate in solution design reviews, technical governance, code reviews, and release readiness discussions.
• Perform troubleshooting, root cause analysis, performance tuning, and issue remediation across ServiceNow applications and integrations.
• Create and maintain technical documentation, configuration specifications, support procedures, and knowledge articles.
• Partner with testing and business teams to support functional testing, regression testing, UAT, and production validation.
• Identify opportunities to automate manual processes, improve platform reliability, and enhance the user experience.