Title: Servicenow Admin
About Birlasoft:
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.
About the Job – We are looking for ServiceNow Amin.
Location: Bangalore
Educational Background – Any Graduate.
Experience- 6+ years.
Job Description:
We are looking for a highly skilled and experienced ServiceNow Administrator to join our team. The ideal candidate will have 6-8 years of hands-on experience in ServiceNow administration, configuration, and development, with a strong understanding of ITSM processes, workflows, and best practices. You will play a crucial role in ensuring the seamless operation and optimization of the ServiceNow platform to meet business needs.
Key Responsibilities
• Administer, configure, and maintain the ServiceNow platform, including upgrades, patches, and regular maintenance tasks.
• Develop, customize, and manage ServiceNow modules, applications, and workflows such as Incident, Problem, Change, Service Catalog, Asset, and Configuration Management.
• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications and ServiceNow solutions.
• Ensure the platform's stability and performance by implementing best practices in architecture, security, and governance.
• Manage system integrations using APIs, web services, and middleware to connect ServiceNow with other enterprise systems.
• Create and maintain technical documentation, including user guides, SOPs, and architectural designs.
• Implement and manage ServiceNow reporting, dashboards, and analytics for performance monitoring and insights.
• Provide technical support, troubleshooting, and training for ServiceNow users across the organization.
• Stay updated on new ServiceNow features, releases, and industry trends, recommending improvements to enhance the platform's capabilities.