Title:  Specialist-Cloud & Infra Operations

Area(s) of responsibility

JD:
Description:

Assignment Title: Application Support Senior - VGCS

Assignment Description:
Key Responsibilities:
• Provide 2nd line support to VGCS applications
• Be available and communicate with end users via telephone and email (Inbound and Outbound)
• Respond to and handle calls by phone or email in a professional and efficient manner
• Attend to functional and technical questions and issues that arise within the applications supported
• Diagnose BSM alarms, call and mail in Incident/Request management tool by following SOP's.
• Follow up and seek solutions for application issues – follow ups with different support teams
• Be responsible for effectively and efficiently managing the relationship with all involved stakeholders
• Follow defined escalation path for unresolved issues
• Take necessary actions to expedite the resolution process

Comments on Experience & Skills:
Main Competence Requirements
• Bachelor degree in computer science or related field
• Excellent spoken and written skill in English
• 5-7 years of Technical Support/Application support experience
• Basic knowledge of Cloud Infrastructure support.
• Good analysis technical troubleshooting skills.
• Working knowledge on executing/writing basic SQL queries
• Basic programming skills in any technology
• Excellent communication, phone etiquettes and interpersonal skills
• Self-initiative, pro-active, hardworking, good attitude and be a team player
• Open to work in shifts (Mostly morning)