Country/Region:
IN
Requisition ID:
28606
Work Model:
Position Type:
Salary Range:
Location:
INDIA - BENGALURU - HP
Title: Technical Lead-Cloud & Infra Engg
Description:
Area(s) of responsibility
- Processing incidents and service requests initiated by clients using either the Self-Service Portal, email or telephone.
- Recategorizing incidents by service and category. Setting the priority for resolving incidents based on impact and urgency.
- Managing service requests to make sure that they are not breached and covered within agreed SLA.
- Providing status on service requests to clients. Updating service requests. Escalating incidents and service requests to the next level of support if necessary.
- Experience of using appropriate IT technologies, methods, principles and tools such as: Service now, Skype, MS Teams, Outlook,, Windows OS, Office 365, etc.
- Excellent communication skills and capable of maintaining excellent peer relationship.