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Country/Region:  IN
Requisition ID:  27043
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - BENGALURU - HUL

Title:  Technical Specialist-Cloud & Infra Engg

Description: 

About Us : Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified
CKA Birla Group, Birlasoft with its 12,200+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities. 

 

Application support

Location

Mumbai

Experience : 3-5 Year

Job Overview

As an Application Support Specialist, you will be responsible for ensuring the seamless operation of our business applications. Your role will involve troubleshooting application issues, resolving technical problems, and providing ongoing support. You will work closely with our IT team to identify software application needs, interact with software vendors, and ensure that all applications are functioning at an optimal level. Your ability to understand and resolve technical issues, while maintaining a high level of customer service, will be crucial to your success in this role.

Responsibilities

  • Provide technical support for applications, including troubleshooting and resolving issues.
  • Work closely with the development team to understand the application functionality and architecture.
  • Monitor application performance and ensure all aspects of the system are operating as expected.
  • Participate in the planning and implementation of software and hardware upgrades.

Required Skills

  • Proficiency in MS SQL: The candidate must have a strong understanding of MS SQL and its applications. This includes the ability to write and troubleshoot SQL code and design databases, tables, and views.
  • Oracle Application Composer: The candidate must have experience with Oracle Application Composer, including the ability to create and modify applications, manage security, and troubleshoot issues.
  • System Administration: The candidate must have experience in system administration, including managing, installing, upgrading, and monitoring software and hardware.
  • A Bachelor's degree in Computer Science, Information Technology, or a related field is required.

Preferred Skills

  • Knowledge of Java and .NET
  • Experience with cloud platforms like AWS, Azure
  • Understanding of ITIL processes
  • Familiarity with Linux/Unix operating systems
  • Knowledge of Python or other scripting languages
  • Experience with network troubleshooting
  • Understanding of cybersecurity principles
  • Familiarity with Agile methodologies
  • Experience with customer service or help desk support
  • Knowledge of project management principles and tools

Required Experience

3-5yrs

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