Title:  Business Analyst

Area(s) of responsibility

3    Service Delivery and Project Management    •    Project, Program and Portfolio Management, Process Improvement, Change Management, Risk Management, Financial Reporting, Six Sigma, DMAIC, Agile, SCRUM, Lean, Account Management, Business Development, Quality Assurance, Business Analysis, Cloud Operation
•    Decide delivery account structure for all accounts under the vertical 
•    Responsible for the overall delivery of the vertical 
•    Ensure smooth operations delivery and in alignment with agreed targets
•    Govern and liaise with VBU delivery leaders to ensure high-quality and on-time project delivery
•    Drive quality initiatives as suggested by central teams. Own all SG&A improvement projects for the vertical driven by central teams 
•    Responsible for issue resolution in vertical. Identify requirements for PMO involvement in critical situations
•    Drive change management with agility basis business needs
•    Proven record of initiating, establishing & delivering large programs in FPP / T&M model
•    Ensure vertical operating metrics are in line with target 
4    Performance Management    •    Excellent People Management skills with strong ability to lead & mentor the team
•    Cascade vertical level goals to practice and account delivery teams
•    Manage performance, rewards, careers and appraisals for teams
•    Monitor overall vertical employee performance
5    Resource Management & Utilization    •    Own operating plans and identify overall resourcing and project staffing requirements along with RMG
•    Bench management
•    Periodically review overall people operating plan and utilization
6    Training & Knowledge management    •    Identify capability gaps and build capability for around program management, project management
•    Identify and sign off training needs (internal/external) basis requirement
•    Identify training opportunities for enhanced productivity basis industry practices
•    Publish white-paper/articles

IV.    Key Performance Indicators
Financial    •    Vertical P&L 
•    Revenue
•    Gross Margin & Net contribution margin
•    All aligned direct vertical costs
•    EE and Change Requests target achievement and cross sell
Customer    •    CSAT/Customer feedback/NPS
Process     •    Vertical utilization (Project utilizations)
•    Cost per employee, sub-contracting costs
•    Attrition rate for accounts in Vertical
•    Quality of Delivery (SLAs, KPIs)
•    Organizational pyramid
•    Job rotation of resources
Learning & Growth    •    VBU Attrition , high performer attrition
•    VBU ESAT
•    Diversity in L1 & L2 roles
•    % of L1 and L2 positions successors identified

V.    Stakeholder Interactions 
Type of interaction    Interaction with    Roles    Nature of interaction
Internal     Within Team
    Sub Vertical heads, Account Delivery Managers    Project, delivery based interactions
Team interactions on a daily basis
    Within Function/ BUs
    Sales vertical leads, VBU project leads, PMO     Client, Project based interactions  on a daily, weekly or need based
    Outside own function
    CEO/COO, CDO, MD, VBU Delivery Heads, VBU Heads, Geo heads, Large Account teams, Corporate teams, Quality    Delivery, solutions, growth based interactions  on a weekly, daily, monthly basis
External    Clients    Interaction with CTO heads of current/prospective clients, auditors     Negotiations, Liaison, Delivery Solution based interactions  on a weekly/monthly/quarterly basis