Country/Region:
FR
Requisition ID:
36244
Work Model:
Hybrid
Position Type:
Contract
Salary Range:
Location:
FRANCE - BIRLASOFT - OFFICE
Title: Contractor
Description:
Area(s) of responsibility
Job Title: Citrix Engineer (L2/L3) – Azure Environment
Location: Paris, France (Hybrid)
Engagement: Managed Support Services
Role Overview
Provide L2/L3 support for Azure-hosted Citrix (CVAD/DaaS) environment, ensuring stable VDI operations, seamless application delivery, and optimal user experience.
Key Responsibilities
- Administer Citrix CVAD/DaaS, Delivery Controllers, VDAs, Catalogs & Groups
- Manage NetScaler (ADC), Gateway and secure remote access
- Support StoreFront, Workspace, WEM, FSLogix
- Troubleshoot session performance, profile, and access issues
- Support Azure (VMs, networking, storage, load balancing)
- Handle incident, problem & change management (ITIL)
- Monitor system health, perform performance tuning & RCA
- Manage application publishing & packaging (Intune, Chocolatey)
- Perform patching, DR testing & operational readiness
- Contribute to SLA reporting & governance
Experience
- 4–8+ years in Citrix/VDI support (L2/L3)
- Hands-on with CVAD / Citrix DaaS and enterprise production environments
- Strong ITIL-based support experience
Technical Skills
- Citrix: CVAD, DaaS, ADC/NetScaler, Gateway, WEM
- Profiles: FSLogix, policy management
- Cloud: Azure (VMs, networking, monitoring)
- Applications: Publishing, Intune, Chocolatey
- Core: Troubleshooting, monitoring, performance tuning
Education & Certifications
- Bachelor’s degree (IT/CS or related)
- Citrix (CCA/CCP/CCE) – preferred
- Azure (AZ-104) – preferred
Additional
- English mandatory; French preferred
- Flexibility for EU business hours / on-call