Country/Region:  DE
Requisition ID:  27139
Work Model:  Hybrid
Position Type:  Contract
Salary Range: 
Location:  GERMANY - BIRLASOFT OFFICE GMBH

Title:  Subcontractor

Description: 

Area(s) of responsibility

Job Title: L2 Onsite Support Representative

Location: Germany

Duration: 1 Year

Type: Contract

rate: ~20 EUR per hour

Support Type: Onsite, multilingual (German + English), 3 days/week during office hours (09:00–17:00)


Key Responsibilities:

Technical Support (L1/L2):

  • Handle tickets via ServiceNow from helpdesk or self-service portal.
  • Provide onsite support for hardware, software, and connectivity issues.
  • Escalate unresolved issues to L3 or vendors.

IMAC Services:

  • Install, move, add, and change IT equipment and software.
  • Configure email, VPN, and network settings.

Device Lifecycle Management:

  • Coordinate hardware refreshes and data backups.
  • Manage asset disposal and documentation.

User Account & Access Management:

  • Manage user accounts, passwords, MFA, and access controls.

Networking & Connectivity:

  • Troubleshoot LAN/WAN, VPN, and printer connectivity.

Peripheral Support:

  • Configure and troubleshoot printers, scanners, and external devices.

IT Security & Compliance:

  • Ensure antivirus updates, assist in audits, and enforce security policies.

Asset Management:

  • Track IT inventory, perform audits, and manage shipments.

Documentation & Reporting:

  • Maintain knowledge base and document recurring issues.

End-User Training:

  • Provide IT orientation and training on tools and security.

Project Support:

  • Assist in infrastructure deployments, office relocations, and application rollouts.

 

Note: Please submit profiles to sarim.fatmi@birlasoft.com