Title:  E-commerce Testing Lead

Area(s) of responsibility

Immediate Hiring: E-commerce Testing Lead - Birlasoft

Location: Pune/Mumbai/Bangalore/Chennai/Noida/Hyderabad

Experience: 6–10 years

Domain: E-commerce / Retail / D2C / B2B Commerce

Employment Type: Full-time

Role Overview:

Seeking an experienced E-commerce Testing Lead to manage the quality assurance lifecycle of our digital commerce platforms. The candidate should have hands-on experience in e-commerce domains including B2C, B2B, or D2C, and be proficient in leading QA teams across multiple workstreams involving web, mobile, backend integrations, and commerce workflows.

Key Responsibilities:

• Define and own the QA strategy and test plans for e-commerce implementations (e.g., Adobe Commerce, Shopify, BigCommerce, Salesforce Commerce).
• Lead a team of functional and automation testers to ensure quality across front-end, checkout, payment gateway, OMS, inventory, and fulfillment systems.
• Understand business flows like product browsing, cart, checkout, returns/refunds, and loyalty programs to ensure test coverage.
• Oversee test case design, test data management, test execution, defect tracking, and reporting.
• Coordinate UAT with business stakeholders and validate business-critical workflows.
• Ensure cross-browser, cross-device testing for web and mobile responsiveness.
• Validate integrations with CRM, ERP, PIM, middleware, and payment providers (e.g., Stripe, Paytab, CyberSource, Razorpay).
• Ensure performance, security, and accessibility testing as part of the release readiness.
• Own defect triage and drive resolution with cross-functional teams including developers, product owners, and architects.
• Mentor team members and enforce best practices for QA governance.

Domain Experience Required:

• Experience with commerce platform workflows: Catalog, Pricing, Promotions, Cart, Checkout, Payments, Shipping, Returns.
• Understanding of headless and composable commerce setups is a plus.
• Working knowledge of order lifecycle, warehouse management, and inventory sync.
• Exposure to agile delivery models, CI/CD pipelines, and release management.

Technical Skills:

• Manual testing expertise.
• Tools: JIRA, Zephyr, TestRail & Postman.
• API testing & validation using REST/SOAP standards.
• Basic knowledge of HTML, CSS, JS for UI validation.
• Familiarity with test automation frameworks, Git, Jenkins is a plus.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• ISTQB Certification or equivalent (preferred).
• Strong communication and stakeholder management skills.