Country/Region:
IN
Requisition ID:
28115
Work Model:
Position Type:
Salary Range:
Location:
INDIA - HYDERABAD - BIRLASOFT OFFICE
Title: Hypercare Support SME - Windows & Linux Operations-Technical Lead
Description:
Area(s) of responsibility
Hypercare Support SME – Windows & Linux Operations
- Education-Bachelor's in Computer Science, IT, or related field
- Experience-7+ years in Windows/Linux operations and support roles
- Certifications- ITIL Foundation, RHCE, Microsoft Certified: Windows Server Admin
- Tools & Tech- PowerShell, Bash, Ansible, SCCM, Nagios, Splunk
Hypercare Support
- Provide critical post-deployment support during the hypercare phase of major IT / Migration rollouts.
- Monitor system performance and resolve incidents related to Windows and Linux environments.
- Act as a liaison between technical teams and business users, ensuring smooth transition to BAU (Business-As-Usual
Windows Operations
- Troubleshoot and support Windows Server environments (2016/2019/2022).
- Manage Active Directory, DNS, DHCP, and GPO configurations.
- Support patching, backup, and recovery operations.
- Collaborate with deployment teams on server migrations and cutovers.
Linux Operations
- Provide SME-level support for Linux distributions (RHEL, CentOS, Ubuntu
- Resolve issues related to networking, file systems, and user access.
- Support automation scripts (Bash, Python, Ansible) for operatio