Title:  Program Manager

Job Description:

•    Manages the delivery of multiple concurrent infrastructure projects, all sizes, all complexity levels
•    Adopts and complies with PMO Program and Project processes; inclusive of: 
•    Working with project team, crafting project scope. 
•    Leveraging PMO project framework standards and best practices, build, develop, maintain and control a detailed schedule of project milestones, deliverables and tasks to ensure projects are completed on time and within budget.
•    Proactively identify and manage project risks, issues, mitigation plans and dependencies 
•    Responsibly manage required project reporting
•    Establish clear project sponsor and stakeholder expectations and engagement model to be managed throughout the project life cycle.
•    Monitor work of technical personnel, such as network, compute and storage engineers, providing support and direction to meet objectives as needed.
•    Performs other duties as assigned by management

Technical Skills & Qualifications:

•    7+ years’ experience with crafting scope documentation, developing WBS and meaningful detail project schedules and managing risks and issues
•    7+ years’ experience with management of infrastructure projects
•    5+ years of experience in stakeholder management
•    PMP and/or comparable certification(s) 
•    Solid understanding of PMO best practices
•    Ability to adopt and effectively apply project management methodologies and enforce project standards.
•    Self-starter who can dive into complex projects and drive forward to a successful completion, with minimal to no supervision.
•    Proficient with project management s/w tools as well as other productivity tools including MS Office, Project, Visio, Word, Excel, PowerPoint, Outlook, MS Teams, PowerBI Reporting
•    Excellent communications skills (interpersonal, presentation, verbal and written)
•    Strong problem-solving and analytical skills.
•    Ability to provide competent and proactive leadership.
•    Ability to establish cross-functional, collaborative relationships with business and technology partners.
•    Sound business acumen and good judgment.
•    Ability to negotiate and influence at all levels of the organization.
•    Flexibility, interest and ability to work in a fast-paced environment on mission critical projects.
•    Possess excellent technical aptitude and a desire to learn constantly.
•    Knowledge of infrastructure concepts and experience with managing technology projects; familiarity with ITSM methodologies (e.g., ITIL).
•    Experience working in an IT outsourcing environment and/or managing IT service provider(s).
•    Experience implementing projects using Agile methodologies a plus.