Country/Region:
IN
Requisition ID:
39514
Work Model:
Position Type:
Salary Range:
Location:
INDIA - HYDERABAD - BIRLASOFT OFFICE
Title: Program Manager
Description:
Area(s) of responsibility
.
- Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model
- Manage client relationships and handle their expectations.
- Ensure services meet agreed-upon service level agreements (SLAs)
- Oversee service delivery processes and procedures
- Identify and rectify service delivery issues, including conducting root cause analysis.
- Implement service improvement plans.
- Coordinate and manage project teams and service providers.
- Ensure the delivery team is adequately trained and resourced.
- Collaborate effectively with internal and external stakeholders to ensure seamless delivery
Skills with M/O flag are part of Specialization
Scrum - PL4 (Mandatory)
Help the tribe -PL4 (Behavioural)
Software Configuration - PL2 (Optional)
Think Holistically -PL4 (Behavioural)
Win the Customer -PL4 (Behavioural)
One Birlasoft -PL4 (Behavioural)
Results Matter -PL4 (Behavioural)
Stakeholder Relationship Management -PL3 (Functional)
Get Future Ready -PL4 (Behavioural)
Demand Management -PL3 (Functional)
Change Control -PL4 (Functional)
P&L Management -PL3 (Functional)
Account Management -PL2 (Functional)
Quality Assurance -PL3 (Functional)
Programme Management -PL2 (Functional)
Estimation & Scheduling -PL4 (Functional)
Enterprise And Business Architecture - PL3 (Mandatory)
Project Management -PL4 (Functional)
Change management - PL3 (Mandatory)
Team Management -PL3 (Functional)
Agile Safe - PL4 (Mandatory)
Proposal Building -PL2 (Functional)
Requirements Definition And Management -PL4 (Functional)