Country/Region:
IN
Requisition ID:
30258
Work Model:
Position Type:
Salary Range:
Location:
INDIA - HYDERABAD - BIRLASOFT OFFICE
Title: Project Lead-Servicenow ITSM Developer
Description:
Area(s) of responsibility
Job Title: ServiceNow ITSM Lead Developer / Administrator(certified ITSM)
Role Summary:
The ServiceNow ITSM Lead Developer is responsible for supporting the configuration, maintenance, and basic development of the ServiceNow ITSM platform.
Key Responsibilities:
- Support Incident, Problem, Change, and Request Management modules.
- Good understanding of ITIL and ITSM processes.
- Basic knowledge of CMDB and Asset management.
- Configure forms, lists, flow using workflow / flow designer, SLA, Schedule, notifications.
- Good Knowledge of Performance analytics dashboard and reporting.
- Develop and modify business rules, client scripts, UI policies, UI action, inbound actions, schedule job, script includes.
- Able to create basic catalog items and use standard workflows.
- Knowledge of JavaScript, HTML, and CSS
Preferred Qualifications:
- Bachelor’s degree in computer science or IT.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow certified application developer (CAD)
- ServiceNow Certified developer ITSM
- 5-8 years of experience ServiceNow development & support.