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Country/Region:  IN
Requisition ID:  30798
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - HYDERABAD - BIRLASOFT OFFICE

Title:  Technical Lead-Cloud & Infra Engg

Description: 

Area(s) of responsibility

Solution Design & Architecture: Design and build efficient call flows using Genesys Architect. Architect scalable and future-ready omnichannel solutions. Lead migration projects (e.g., from on-prem to cloud platforms). Implementation & Optimization: Implement IVR, skill-based routing, callback queuing, and agent desktop integrations. Optimize IVR flows and self-service features using tools like Intent Analyzer. Oversee deployment and maintenance of Genesys components Building Conversational IVR, Chatbots and voicebots. Integration & Development: Integrate Genesys with CRM with CTI platforms Develop API services for system interactions. Collaborate with cross-functional teams for seamless integration with digital channels. Document configurations and support knowledge transfer.

Skills with M/O flag are part of Specialization

Think Holistically -PL3 (Behavioural)
Win the Customer -PL3 (Behavioural)
Availability Management -PL4 (Functional)
IT Infrastructure -PL4 (Functional)
Incident Management -PL4 (Functional)
Capacity Management -PL3 (Functional)
Service Catalogue Management -PL2 (Functional)
One Birlasoft -PL3 (Behavioural)
Service Level Management -PL3 (Functional)
Results Matter -PL3 (Behavioural)
Get Future Ready -PL3 (Behavioural)
Help the tribe -PL3 (Behavioural)
GCP-Administration - PL4 (Mandatory)
GCP-DevOps - PL3 (Optional)
Wintel Administration - PL3 (Optional)
Linux administration - PL3 (Optional)
GCP-IaC - PL4 (Mandatory)

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