Title:  Technical Lead-Enterprise Apps

Area(s) of responsibility

Location: Hyderabad
Experience: 6-7 years in the IT industry
Grade: 4C
Education: B.Tech or equivalent degree
Key Responsibilities:
•     6-7 years development and support project related working experience, at least 4+ years in SFDC.
•    4+ hands on experience in SFDC LWC, Sales, Experience/community cloud.
•    2+ years of experience with Integration 
•    Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).
•    Should have 3+ years hands on experience in SFDC lightning
•    Able to translate the customer requirement and gap analysis into comprehensive technical design.
•    Should have expertise in SFDC design patterns and implementation of the same.
•    Strong communication skills and client interaction skills.
•    Good understanding of SFDC classic and lightning platform, standard features and standard object structures.
•    Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).
•    Basic Understanding of Einstein Analytics and Einstein Activity Capture.
•    Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.
•    Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.
•    Experience with tools like People Import, Workato, Dupe blocker is a plus.
•    Lead and mentor SFDC production support engineers.
•    Identify automation opportunities to reduce manual effort and incident volumes.
•    Drive continuous improvement initiatives focused on stability, performance, and support efficiency.
•    Act as the primary operational contact for: 
o    business stakeholders,
o    Salesforce product owners,

Required Skills:
•    SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.
•    Client facing and good communication skills
•    Certifications: PD I, Admin, Sales cloud
•    Salesforce PD II certificate is desirable.
•    Strong hands on experience with Salesforce Production Support (L2/L3).
•    Ability to take fast, risk aware decisions during production incidents.
•    Strong sense of ownership and accountability.
•    Ability to mentor support engineers and improve team maturity.
•    Strong prioritization and time management skills.
•    Proven experience handling production incidents in SFDC: 
o    application errors,
o    data inconsistencies,
o    integration failures,
o    performance and availability issues.
•    Strong RCA capabilities: 
o    log analysis,
o    debug logs,
o    error pattern identification.
•    Strong understanding of Salesforce integrations: 
o    REST/SOAP APIs,
o    middleware tools (MuleSoft, Informatica, Boomi, etc.),
o    inbound/outbound interfaces.

Additional Skill:
Communities, Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud, CPQ, Financial Services cloud
•    Should be able to handle the team and manage work assignment and tracking.
•    Able to translate the customer requirement and gap analysis into comprehensive technical design.
•    Should have expertise in SFDC design patterns and implementation of the same.
•    Able to manage resolution and response SLAs for production support tickets.
•    Strong communication skills and client interaction skills.
•    Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.

Skills with M/O flag are part of Specialization