Title: Technical Specialist-App Development
Area(s) of responsibility
1
CTI (Computer Telephony Integration)
2
Experience Required – 8 to 10
3
Should possess knowledge of IVR and Avaya PBX.
4
CTI Integration with Cisco CTI Server, ICM , Noble Dialers and Verint Recording.
5
Knowledge of Core JAVA and Applet is a must.
6
Experience in Call Center related application development.
7
Understand business requirements
8
Develop Technical Specification / Design
9
Coding and Unit Testing
10
System Testing support
Skills with M/O flag are part of Specialization