Country/Region:
IN
Requisition ID:
25605
Work Model:
Position Type:
Salary Range:
Location:
INDIA - HYDERABAD - BIRLASOFT OFFICE
Title: Technical Specialist-Cloud & Infra Engg
Description:
Area(s) of responsibility
Job Title: Fiserv Frontline Service Delivery Analyst
Location: Hyderabad/Noida/Pune
Job Type: Full-time
Experience: 4-6 Years
Garde: 4C
Job Summary:
We are looking for a highly skilled Service Delivery Analyst with 5 years of relevant experience in IT service management and monitoring tools.
Key Responsibilities:
- Utilize ITSM tools such as ServiceNow, BMC Remedy, or Jira Service Management to track incidents and service requests.
- Oversee end-to-end service delivery, ensuring adherence to SLAs and KPIs.
- Conduct root cause analysis for recurring issues and recommend solutions.
- Work on incident, problem, and change management processes.
Essential job tasks
Required Skills & Qualifications:
- 5+ years of experience in IT service delivery or technical support roles.
- Strong knowledge of ITIL frameworks and service management principles.
- Experience with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management.
- Familiarity with incident, problem, and change management processes.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Certifications such as ITIL is a plus.
Skills with M/O flag are part of Specialization
Capacity Management -PL2 (Functional)
Win the Customer -PL2 (Behavioural)
One Birlasoft -PL2 (Behavioural)
Results Matter -PL2 (Behavioural)
Get Future Ready -PL2 (Behavioural)
Availability Management -PL3 (Functional)
Service Level Management -PL2 (Functional)
Incident Management -PL3 (Functional)
IT Infrastructure -PL3 (Functional)
Help the tribe -PL2 (Behavioural)
Think Holistically -PL2 (Behavioural)
GCP-Administration - PL3 (Mandatory)
GCP-DevOps - PL2 (Optional)
GCP-IaC - PL3 (Mandatory)
Linux administration - PL2 (Optional)
Wintel Administration - PL2 (Optional)