Title:  Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

Troubleshooting and repairing issues, as well as developing, applying and enforcing best practices and policies

•         Monitoring and performing routine tests on an assigned system and reporting results.

•         Identifying opportunities for continuous improvements

•         Contributing and producing regular status reports as required

•         Working with 3rd party vendor management

•         Escalating overall none delivery issues in timely and structured manner as required

•         Providing day to day hands on technical support across multiple services

•         Working as part of a project in a demanding environment where team work is key to delivering and meeting client commitments

•         Complete varied complex/non-standard tasks and may coordinate/oversee work of others

•         Understand customer requirements, translating them into refined and detailed specification documents

•         Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion