Business Analyst

Location: Mexico (Remote)

Full-time with Birlasoft

Role Overview

A business analyst is a self-driven individual who assesses the business processes in the organization and connects various departments with the IT sector. A business analyst is responsible for the implementation of process, tools and figuring out business issues and finding technical solutions for the same.

While analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in productivity, quality and service and working closely with business stakeholders and technical team to specify and deliver new/enhanced processes.

Responsibilities

• Partner with stakeholders across business units to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams
• Evaluate, analyze, and communicate systems requirements, and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
• Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
• Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
• Implement/Standardize/Optimize processes and functions for a large customer environment where IT services may get offered by multiple service providers
• Plan end-to-end process implementation considering various business and strategic scenarios
• Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
• Work closely with technical team to implement the desired processes
• Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
• Conduct operational trainings and follow organizational change management process
• Implement and report on KPI measurement & reporting

Required skills and qualifications

• Overall 10+ years of experience with 5+ years of experience in analytics, development and managed services environment
• BA background with sound knowledge of BA techniques and experienced to create standard BA artefacts.
• Must have experience in UML diagrams as a business analyst and a good understanding of how to apply UML modelling language or how to write use cases:

• Use Case Diagram.
• Activity Diagram.
• State Machine Diagram.
• Sequence Diagram.
• Communication Diagram.
• Interaction Overview Diagram.
• Timing Diagram.

• High proficiency in customer management
• Proven analytical abilities
• Experience in generating process documentation and reports
• Excellent communication skills, with an ability to translate data into actionable insights
• Strong customer service orientation
• Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement.
• Comfortable with and effective using MS Office applications including Visio.
• Close attention to detail and accuracy
• Deadline driven and result oriented.
• Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management.

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in information technology or computer science
• Strong working knowledge of relevant Microsoft applications, including Visio, Project Management
• Proven ability to manage projects and user testing.
• Extensive experience with data visualization
• High proficiency in technical writing
• Ability to work with all levels of client and internal resources.
• Ability to organize, delegate, and leverage resources to accomplish objectives.
• Supervisory skills and the ability to leverage support from other parts of the organization.
• Organizational and time management skills

Regads,

Chetan Lanjewar

Sr. TSC - Americas