Title:  Technical Specialist-Testing Services

Area(s) of responsibility

JAMS Automation Engineer

ROLE SUMMARY
This role will be responsible for automating repeatable processes in Sompo’s public cloud and on-premise datacenter environments to improve process efficiencies. This role will be responsible for developing, documenting, maintaining, supporting, and optimizing automation workflows. Subject matter expertise is required in Microsoft PowerShell scripting.

TECHNICAL QUALIFICATIONS
•    Excellent technical skills including however not limited to Microsoft Operating systems server 2012-2019 including PowerShell scripting, Microsoft SQL Server 2012-2017, Microsoft Azure including Logic Apps, JSON Scripting, REST API. 
•    Azure or AWS Certification is desirable. 
•    Experience with System Center Orchestrator 2012 or later preferred. 
•    Experience with JAMS Enterprise Manager is highly desirable and preferred.
GENERAL QUALIFICATIONS
•    Strong background in an Infrastructure environment with a minimum of 5 years’ experience. 
•    Team orientated with the ability to multitask and prioritize workloads. 
•    Very strong problem solving and analytical skills and is a systemic thinker with an attention to detail. 
•    Seeks to expand knowledge and experience and is committed to continuous learning.
EDUCATION REQUIREMENTS
•    A degree in Information Technology is desirable.

ROLE RESPONSIBILITIES
•    Develop, test and validate PowerShell scripts as part of automation workflows and maintain in source control for change management. 
•    Create and Maintain a Dynamic Inventory of all JAMS Scheduler Jobs. 
•    Create and maintain a JAMS incident tracker for logging dates and times of all warnings and errors from JAMS Scheduler Jobs as well as escalation and fix details.
•    Update Job properties (Schedules, Source Code etc.) as directed by Job owners.
•    Proactively review and monitor the health of all JAMS Jobs i.e. daily reviewing output of all jobs.
•    Review job failures and take corrective action where possible or escalate to Job owner as necessary.
•    Log Service Desk ticket (incident) for all JAMS Scheduler Job failures, provide resolution in collaboration with job owner and maintain incident resolution log\ knowledge base.
•    Installation of JAMS Client tools, JAMS software updates and\or reporting tools.
•    Liaise with JAMS account representative and Sompo procurement in relation to JAMS Scheduler annual support License renewals.
•    Participate in IT projects, responsible for development of automation workflows outlined in the Project Plan and directed by the Project Manager, at whatever level of effort or participation has been defined for them.  
•    Build, administer, monitor and maintain JAMS Enterprise Scheduler and System Center Orchestrator environments. 
•    Work with Application team members to evaluate automation workflow needs and requirements.
•    Develop integrations between infrastructure systems for data analysis and reporting through REST API calls. 
•    Maintain JAMS platform, standard operating procedures, perform changes, apply patches, and updates as required. 
•    Prevent, diagnose, troubleshoot, and resolve automation runbook errors. 
•    Maintain strict change control of the automation infrastructure.