Title: Subcontractor
Area(s) of responsibility
Job Title: Onsite Desktop Support Engineer (EUC / AV L1 / Logistics Coordination)
Location: Onsite
Experience: 2–4 years
Shift: General / As per business requirement
Job Summary
The Onsite Desktop Support Engineer will be responsible for delivering reliable end user computing (EUC) support, providing Level 1 assistance for Audio Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand and feet support to infrastructure teams. The role requires strong coordination skills, hands on troubleshooting capabilities, and excellent user engagement.
This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.
Key Responsibilities
End User Computing (EUC) & Deskside Support
• Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
• Perform OS installation, re imaging, software installation, patching, and basic troubleshooting.
• Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
• Support new joiner onboarding and employee exits (device handover, returns, data sanitization)
Laptop Logistics & Courier Coordination
• Coordinate with external courier/logistics partners for:
o Shipment and receipt of laptops and accessories.
o Tracking consignments and ensuring timely delivery.
o Maintaining proof of delivery and escalation with vendors if required.
• Maintain accurate asset movement records (dispatch, receipt, inventory updates).
• Work closely with central IT/asset management teams for device lifecycle compliance.
Infrastructure Coordination & Hand and Feet Support
• Provide hand and feet support for Network, Server, and Facilities/Infra teams during:
o Network troubleshooting
o Rack/patching activities
o Device replacements or site maintenance work
• Coordinate with L2/L3 infrastructure teams and vendors for issue resolution.
• Assist during audits, office moves, upgrades, or infrastructure refresh activities.