Title: Aisera Implementation SME
Area(s) of responsibility
Job Description: Solutions Architect - Aisera , Agentic AI and Co-pilot Solution
Exp : (8-15 Ys)
Location: Noida, Pune, Bangalore, Chennai , Mumbai
About the Role
We are seeking a highly skilled and passionate Solutions Architect to join our dynamic team at the AI and Automation practice (CoE) of Birlasoft. The ideal candidate will have extensive experience in solutioning and implementing platforms like Aisera, Moveworks, Amelia, Kore.AI, Microsoft Co-pilot, Azure OpenAI, and similar technologies. You will play a key role in pre and post-deployment phases, ensuring seamless integration and optimal performance of AI solutions. This position offers the opportunity to be part of a fast mover in the GenAI and Agentic AI unit.
Key Responsibilities
Solutioning and Implementation: Design and implement innovative solutions using platforms such as Aisera, Moveworks, Amelia, Kore.AI, Microsoft Co-pilot, and Azure OpenAI.
Customer Engagement: Act as a customer-facing expert, understanding their needs, and translating them into actionable solutions.
Storytelling and Presentation: Deliver compelling presentations and stories to stakeholders, showcasing the value and capabilities of our AI solutions.
Pre-deployment Activities: Conduct thorough assessments and prepare the environment for deployment.
Post-deployment Support: Provide ongoing support to ensure the solutions operate at peak efficiency, addressing any issues that arise.
Collaboration: Work closely with cross-functional teams including sales, product development, and customer support to deliver successful AI solutions.
Documentation: Create and maintain comprehensive documentation for all solutions and processes.
Qualifications
Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
2-3 years of experience in solutioning and implementing AI and Co-pilot platforms such as Aisera and Kore.AI.
8-12 years of overall experience in Workplace services, AI, and automation.
Hands-on knowledge of platforms including Moveworks, Amelia, Microsoft Co-pilot, and Azure OpenAI.
Excellent storytelling capabilities and presentation skills.
Strong customer-facing experience and the ability to build relationships with clients.