Title:  Desktop Support-Sewagram

Area(s) of responsibility

Experience: 2 to 4 years

Location: Sewagram

About Birlasoft: 

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Roles & Responsibilities - Desktop Support 

    Handling tickets which are required onsite support
    Responding to client support requests.
    Contacting clients to find out the nature of the problem.
    Troubleshooting hardware and software issues.
    Installing and maintaining hardware and computer peripherals.
    Installing and upgrading operating systems and computer software.
    Troubleshooting networking and connection issues.
    Advising on software or hardware upgrades.
    Providing basic training in computer operation and management.
    Incident management, change management and problem management 
    Working knowledge and support of SAP, Microsoft, software & hardware and Networking . 
    Knowledge of Networks. 
    Knowledge of AD, DNS, DHCP, Cloud backup.