Country/Region:
IN
Requisition ID:
28895
Work Model:
Position Type:
Salary Range:
Location:
INDIA - MUMBAI - BIRLASOFT OFFICE
Title: Desktop Support-Vijayawada
Description:
Area(s) of responsibility
Skills: Desktop Support Engineer
Location: Vijayawada
Experience: 2-6 years
Job Summary:
Provide technical support and troubleshooting services to end-users for hardware, software, and network-related issues. Ensure smooth functioning of desktops, laptops, printers, and other IT peripherals.
Key Responsibilities:
L1 Support:
- Respond to user queries via phone, email, or ticketing system.
- Perform basic troubleshooting of desktop/laptop issues.
- Install and configure operating systems and standard applications.
- Handle password resets, user account setups, and basic network connectivity issues.
- Escalate unresolved issues to L2 support.
L2 Support:
- Diagnose and resolve complex hardware/software/network issues.
- Perform system upgrades, patch management, and antivirus updates.
- Manage user profiles, permissions, and group policies.
- Coordinate with vendors for hardware replacements and warranty claims.
- Maintain documentation of issues and resolutions.