Country/Region:
IN
Requisition ID:
22299
Work Model:
Position Type:
Salary Range:
Location:
INDIA - MUMBAI - BIRLASOFT OFFICE
Title: Project Manager
Description:
Area(s) of responsibility
Key Responsibilities:
- Oversee Daily Operations: Manage the support team to ensure timely and effective resolution of issues related to Microsoft applications.
- Service Delivery: Ensure the delivery of high-quality support services that align with the Key Performance Indicators (KPIs) and customer expectations.
- Incident Management: Manage and prioritize support incidents, facilitating prompt resolutions and clear communication with stakeholders.
- Process Improvement: Identify and implement process enhancements to improve the efficiency and effectiveness of the support team.
- Collaboration: Work closely with various teams, including offshore staff and internal/external stakeholders, to ensure alignment of the support team with business objectives.
- Metrics and Reporting: Generate and analyze support metrics and reports to monitor performance and identify opportunities for improvement.
- Training and Development: Develop and implement training programs to enhance the skills and performance of the support team.
Working Conditions:
- This is a hybrid role requiring 3 days per week in the office.
- Shift timings are from 2 pm to 11 pm IST.