Title:  Remote Desktop Support

Area(s) of responsibility

Remote Desktop roles are essential for providing technical support and ensuring smooth remote access to systems and applications. Here are some key roles and their responsibilities:
1.    Remote Desktop Support Specialist:
Provides technical assistance and troubleshooting for remote desktop issues.
Responds to customer inquiries via phone, email, or chat.
Diagnoses and resolves hardware, software, and network issues
Guides users through the installation and configuration of software and hardware

2.    Remote Desktop Administrator:
Manages and maintains remote desktop infrastructure.
Ensures the security and performance of remote desktop services.
Configures and updates remote desktop servers and clients
Monitors system performance and implements improvements

3.    Remote Desktop Session Host:
Hosts session-based applications and desktops for users.
Manages user sessions and ensures availability of resources
Provides access to desktops and applications through various remote desktop clients

4.    Remote Desktop Engineer:
Designs and implements remote desktop solutions.
Collaborates with IT teams to integrate remote desktop services with other systems.
Conducts performance tuning and capacity planning
Develops and maintains documentation for remote desktop environments