Title:  Remote Desktop Support

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

1. About the Job – Remote Desktop Support
2. Job Title – Remote Desktop Support
3. Location: Pune/Mumbai
4. Educational Background – Any Graduate
5. Key Responsibilities –

• Install, configure, and maintain computer systems, applications, and mobile devices.
• Candidate must know English.
• Manage and update the desktop environment, including patches, updates, and security measures.
• Develop and implement solutions to improve the end-user computing experience.
• Create and maintain documentation for systems, processes, and procedures.
• Train and assist users in utilizing computer equipment and software effectively.
• Collaborate with IT teams and vendors to resolve complex technical issues.
• Ensure compliance with company IT policies and security protocols.
• Design, implement, and maintain MacOS environments, ensuring optimal performance and user experience.
• Troubleshoot and resolve hardware, software, and network issues specific to Mac systems.
• Administer and manage Apple devices using Mobile Device Management (MDM) tools like Jamf or Intune.