Title:  Remote Support Engineer

Area(s) of responsibility

About Birlasoft:
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

1.    About the Job – Ability to relate the product functionality to business processes, and thus offer implementation 
 advice to customers on how to meet their various business scenarios using Oracle SCM.
2.    Job Title – Remote Support Engineer     
3.    Location: Mumbai
4.    Educational Background – BE/Btech
5.    Key Responsibilities – 

o    Total Oracle ERP experience of 4+ yrs. 
oRemote Desktop roles are essential for providing technical support and ensuring smooth remote access to systems and applications. Here are some key roles and their responsibilities:
1.    Remote Desktop Support Specialist:
•    Provides technical assistance and troubleshooting for remote desktop issues.
•    Responds to customer inquiries via phone, email, or chat.
•    Diagnoses and resolves hardware, software, and network issues
•    Guides users through the installation and configuration of software and hardware
2.    Remote Desktop Administrator:
•    Manages and maintains remote desktop infrastructure.
•    Ensures the security and performance of remote desktop services.
•    Configures and updates remote desktop servers and clients
•    Monitors system performance and implements improvements
3.    Remote Desktop Session Host:
•    Hosts session-based applications and desktops for users.
•    Manages user sessions and ensures availability of resources
•    Provides access to desktops and applications through various remote desktop clients
4.    Remote Desktop Engineer:
•    Designs and implements remote desktop solutions.
•    Collaborates with IT teams to integrate remote desktop services with other systems.
•    Conducts performance tuning and capacity planning
•    Develops and maintains documentation for remote desktop environments