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Country/Region:  IN
Requisition ID:  22139
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - MUMBAI - BIRLASOFT OFFICE

Title:  Service Desk Support

Description: 

Area(s) of responsibility


Service Desk Specialist 
24/7 Operations- Rotational Shift & week Offs  

•    Candidate must have knowledge on Portuguese (Primary) and English Language, 5+ Years of experience with good communication in Portuguese (Primary) and English Language and technical skills on windows desktop platform. 
•    24/7 Support Model (L2- Remotely End user Support for US and Canada users.) 
•    Responding to client support requests and contacting User to find out the nature of the problem. 
•    Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops. 
•    Escalating software and other application issues to the subject teams. 
•    Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely. 
•    OS/ Office/ basic system application/Anti-Virus client support. 
•    Outlook, browser, Printer/scanner installation, configuration and troubleshooting on client system. 
•    Strong experience & Knowledge of ITIL Process.
•    Strong experience & Knowledge of MIM. 


Additional 
    Installed, modified, and made minor repairs to computer hardware and software systems.
    Understood VPN configuration and mobile device security protocols to ensure data protection.
    Fielded support calls, chat, email, and other communication from users with inquiries regarding software programming, connectivity, Password Resets, Outlook issue, printing, and similar concerns.
    Consulted with users to determine steps and procedures taken to identify and resolve the problem.
    Managed user accounts, groups, and permissions within Active Directory to ensure secure access and efficient operations. 
    Performed on-site IT support tasks like hardware repairs, equipment installation, and cabling Applied knowledge of computer software, hardware, and procedures to solve problems.

++ Sound Knowledge of AD, O365, MS-Office, Software hardware Installation, basic Network Support.
Strong technical Background with Excellent Communication Skills.


 

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