Country/Region:
IN
Requisition ID:
25913
Work Model:
Position Type:
Salary Range:
Location:
INDIA - MUMBAI - BIRLASOFT OFFICE
Title: ServiceNow BA/ Functional Consultant
Description:
Area(s) of responsibility
SkillS: ServiceNow Functional Consultant – Change & Release Management/ BA
Experience: 8+years
Job Description
- Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
- Experience in Delivery and consulting for Change and Release Management Process.
- Experience to consult and plan for end-to-end CSM / ITSM function cum process implementation considering various business and strategic scenarios
- Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
- Lead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow®
- Work closely with ServiceNow® technical team to implement the desired processes using Agile approach
- Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
- ITIL® Intermediate or Expert certified is preferred
- Project Management trained is preferred
- Strong customer service orientation
- Passion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement