Country/Region:
IN
Requisition ID:
25914
Work Model:
Position Type:
Salary Range:
Location:
INDIA - MUMBAI - BIRLASOFT OFFICE
Title: ServiceNow
Description:
Area(s) of responsibility
-
- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
- Specialization in designing solutions on ServiceNow platform basis the customer need
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
- Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
- Experience in ITSM, HRSD and Portal development and design
- Experience in tracking work items and reporting the progress to different stakeholders
- Experience in handling escalations from within the team as well as project stakeholders
- Know how to conduct requirement gathering for ServiceNow implementation
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
Certifications:
- ServiceNow Implementation Certified – ITSM, HRSD