Country/Region:
IN
Requisition ID:
29672
Work Model:
Position Type:
Salary Range:
Location:
INDIA - MUMBAI - BIRLASOFT OFFICE
Title: ServiceNow PM/ Architect
Description:
Area(s) of responsibility
Skills: ServiceNow Project Manager/ Architect
Experience: 10+ years
Location: Mumbai/ Pune/ Noida/ Bangalore/ Hyderabad/ Chennai
Notice Period: Immediate Joiners
Job Description:
- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
- Specialization in designing solutions on ServiceNow platform basis the customer need
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
- Know how to conduct requirement gathering for ServiceNow implementation
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings
- Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
- Experience in creating custom processes, custom 3rd party integrations and custom applications
- Demonstrate an awareness of Best Practices of ServiceNow implementation
Preferred Certifications:
- ServiceNow Implementation Certified
- ServiceNow CAD Certified
- CIS - HRSD
- ITIL V3 Foundation certified
Good to have but not necessary Certifications:
- Certified Scrum Master