Country/Region:
IN
Requisition ID:
19198
Work Model:
Position Type:
Salary Range:
Location:
INDIA - MUMBAI - BIRLASOFT OFFICE
Title: Sr Analyst
Description:
Roles & Responsibilities - Desktop Support
-
- Handling tickets which are required onsite support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Incident management, change management and problem management
- Working knowledge and support of SAP, Microsoft, software & hardware and Networking .
- Knowledge of Networks.
- Knowledge of AD, DNS, DHCP, Cloud backup.