Title:  Sr Analyst- Shankarpalli

Job Title – Desktop Support Engineer

Location – Shankarpalli, Telangana

Educational Background – Bachelor’s degree in computer science, Information Technology or related field (Preferred)/ Any Graduate.

Key Responsibilities –

• Provide technical support to end-users via phone, email, chat, and in person.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and other peripheral devices.
• Diagnose and resolve hardware, software, and network issues related to desktops and laptops.
• Install, upgrade, and maintain operating systems and software applications.
• Perform hardware and software upgrades as necessary.
• Collaborate with other IT teams to resolve complex technical issues.
• Document support activities, solutions, and configurations for future reference.
• Train end-users on the proper use of hardware and software applications.
• Assist in maintaining inventory of hardware and software assets.
• Stay current with emerging technologies and industry best practices.

Skills Required –

• Proven experience as a Desktop Support Engineer or similar role.
• Strong knowledge of Microsoft Windows operating systems (Windows 10, Windows 11) and Microsoft Office Suite.
• Familiarity with Mac OS and Linux operating systems is a plus.
• Experience with Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-oriented attitude with a commitment to delivering high-quality support services.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are desirable but not required.