Title:  Sr Engineer-Cloud & Infra Engg

Area(s) of responsibility

Roles & Responsibilities - Desktop Support 

    Handling tickets which are required onsite support
    Responding to client support requests.
    Contacting clients to find out the nature of the problem.
    Troubleshooting hardware and software issues.
    Installing and maintaining hardware and computer peripherals.
    Installing and upgrading operating systems and computer software.
    Troubleshooting networking and connection issues.
    Advising on software or hardware upgrades.
    Providing basic training in computer operation and management.
    Incident management, change management and problem management 
    Working knowledge and support of SAP, Microsoft, software & hardware and Networking . 
    Knowledge of Networks. 
    Knowledge of AD, DNS, DHCP, Cloud backup.