Title:  Technical Specialist-App Development

Area(s) of responsibility

Job Title: Aisera Implementation SME
Location: [Your Location]
Job Type: Full-Time
Job Description:
We are looking for a highly skilled Aisera Implementation SME to join our team. The ideal candidate will have extensive experience in implementing and configuring Aisera solutions, with a strong understanding of AI-driven autonomous support and operations. This role involves working closely with clients to gather requirements, design solutions, and ensure successful implementation and deployment of Aisera's AI Service Experience platform.
Key Responsibilities:
•    Lead the end-to-end implementation of Aisera solutions, including configuration and integration.
•    Gather and analyze client requirements to design tailored Aisera solutions.
•    Develop and execute implementation plans, ensuring timely and successful deployment.
•    Configure Aisera modules, including workflows, reports, and dashboards.
•    Collaborate with internal teams, business stakeholders, and third-party vendors to align solutions with strategic goals.
•    Conduct end-to-end testing, troubleshoot technical issues, and ensure data accuracy.
•    Create and maintain project documentation, including technical specifications and user guides.
•    Provide training and support to clients on Aisera solutions.
•    Stay updated with the latest Aisera features and best practices to continuously improve implementation processes.
Required Skills and Experience:
•    Strong knowledge of Aisera concepts, architecture, and operational configurations.
•    Experience in implementing AI-driven autonomous support and operations solutions.
•    Proficiency in configuring and customizing Aisera modules.
•    Excellent problem-solving and analytical skills.
•    Strong communication and presentation skills.
•    Ability to manage multiple projects and prioritize tasks effectively.
•    Experience in working with enterprise systems and integrations.
•    Familiarity with AI and machine learning concepts.
•    Strong customer orientation and ability to work collaboratively with clients.
Certifications:
•    Aisera Certified Professional (preferred)
•    Relevant AI or IT Service Management certifications (preferred)