Title:  Architect

Area(s) of responsibility

ROLE AND RESPONSIBILITIES
•  Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
•  Performs necessary checks, apply monitoring tools and respond to alerts
•  Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
•  Assists in analyzing, assigning, and escalating support calls
•  Investigates third line support calls assigned and identify the root cause of incidents and problems
•  Reports and escalates issues to 3rd party vendors if necessary
•  Provides onsite technical support to clients and provide field engineering services to clients
•  Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality
•  Proactively identifies opportunities for work optimization including opportunities for automation of work
•  May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
•  May work on implementing and delivering Disaster Recovery functions and tests
•  Installation , Troubleshooting and configuration of Windows/Linux based operating systems & Patch management.
•  Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 , Taking Regular data & mail backup of MS outlook (PST files).
•  Managing data backup and recovery.
•  Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain. Exposure in Active Directory user creation & deletion
•  AD Domain controller migration 2008 to 2019.
•  Managing Active Directory and Group Policies.
•  Active Directory implementation and Administration.
•  Active Directory Backup and Restoration.
•  Experienced in DCPROMO process and configuring OU structure, Global Catalog server, directory services.
•  DNS administrations and troubleshooting skill
•  Working on Active Directory replication, GPOs and FSMO roles.
•  Creating new group policies as per the Customer request,
•  User Management including Adding, Deleting, Modifying, Assigning Rights to the User accounts.
•  NTFS security, disk quota management.
•  ADFS administration and management
•  DFS management and troubleshooting skill
•  Provide systematic RCA and problem management for P1 and reoccurring issues
•  PowerShell knowledge at intermediate/advance level
•  PS Automation skill and any hands-on experience on real time project.
•  ADFS knowledge
•  Develop and maintain scripted and automated tools for management of the Windows physical and virtual environments.
•  The ability to perform deep dive analysis of issues and be able to quickly resolve complex problems.
•  Experience defining and executing Disaster Recovery and Business Contingency Plans.
•  Must be independent, organized, self-motivated, responsible, and able to complete tasks with little or no supervision.
•  Knows ITIL concepts and can apply them effectively.