Country/Region:  IN
Requisition ID:  21687
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - NOIDA- BIRLASOFT OFFICE

Title:  Architect

Description: 

SDM

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

  1. About the Job – The Service Delivery Manager (SDM) plays a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional services and creating value-added solutions. The SDM will manage all facets of the service delivery process, including the coordination and facilitation of the client’s service needs. The SDM will act as a client advocate, fostering positive relationships with clients by regular communication, understanding their specific needs and delivering tailored solutions.
  2. Job Title – SDM
  3. Location: Noida
  4. Educational Background – Any Graduate
  5. Key Responsibilities –
  • Oversee the delivery of services to clients, ensuring they meet the agreed upon service level agreements.
  • Manage the financial aspects of service delivery, including budgeting and cost control.
  • Identify and manage risks that could impact the delivery of services
  1. Skills Required – SDM