Title:  Contractor

Area(s) of responsibility

•    8-10 years of experience as a Salesforce ServiceMax Technical lead will be responsible for integrating SFDC, ServiceMax with external systems by using webservices (SOAP API, REST API) etc., Requires a results driven individual who has worked as Technical Lead providing customization, development, and integration support for ServiceMax Projects.  
•    Working experience of 2 full projects on ServiceMax with Dataguide for SMax Web and SMax-Go Mobile app
o    Features of Work Orders, Repairs, Service Contracts, Installed Assets, Technicians and PM
o    Defining Forms using complex question types including tabular, matrix questions and render on work order depending on its state in the lifecycle
o    Define branching logic at the form, section or question level
o    Incorporate ServiceMax data into form variables and use it for logic, validation and mapping 
o    Track all available forms and Manage version history
o    Defining Form Actions to automate as per business logic & update SMax data when form is submitted
o    Define what data from ServiceMax records/ DataGuide Forms to Integrate in output documents (PDF)
o    Support multiple languages in output documents
•    Deliver full lifecycle Salesforce implementations from inception to roll-out with the ability to lead and manage developers (internal, partner, and clients) 
•    Work with client business users and IT executives to identify and define the business & technical solution architectures to fulfill the client’s business needs, propose designs and secure signoff
•    Integration experience with Salesforce.com components including but not limited to API’s, APEX Web Services, Apex Call Outs, outbound messaging, SSO, and data loaders.  
•    Familiar with common middleware applications such as Cast Iron, Web Methods, and Informatica  
•    Support clients and internal consultants with master data management best practices 
•    Develop documentation (Business Requirements, Solution Design Documentation, Technical Design Documentation, Support Documentation, Architecture Diagrams) 
•    Translate complex technical issues into terms that can be understood by business users and Executive Sponsor 
•    Balance and prioritize multiple concurrent projects with minimal input from management. 
•    Ability to document client requirements and translate solutions for the requirements, leveraging both configuration, customization, and integration as required to meet the client requirements.  
•    Proven experience in overseeing the direction, development, and implementation of SFDC CRM software solutions.